CSM - Agentic Commerce - US
ComidaHSR Layout, BangalorePosted 4 months ago
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About the role
Bik.ai provides Bik and Manifest platforms for US customers. The Customer Success Manager will guide customer onboarding and adoption, manage account health and retention, and identify expansion opportunities.
What you'll do
- Own customer lifecycles from onboarding through adoption and retention
- Conduct customer check-ins, QBRs and product walkthroughs
- Identify opportunities for account expansion, upselling and renewals
- Monitor customer health, usage and feedback to prevent churn
- Coordinate with Product, Engineering and Support to resolve customer issues
- Share customer feedback and feature requests with internal teams
Skills
Must have
- Customer success
- Account management
- Customer experience
- B2B SAAS
- Customer onboarding
- Product adoption
- Account retention
Nice to have
- Martech
- Ecommerce
- Customer analytics
- Health scoring
Tools
- Shopify
- Whatsapp business
Who it's for
- Experience
- 2 to 5 years
- Domain
- b2b saas agentic commerce
About Comida
Comida has 2 open roles in Bangalore, at Comida Technologies Sales Office. See every Comida role.
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