Customer Contact Center Manager
ABB IndiaPeenya, BangalorePosted 11 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
ABB Robotics develops robotics solutions for industries, and its global Customer Contact Center handles customer and business-partner inquiries. You will lead the distributed contact center team and improve its service, processes, technology adoption and operational performance.
What you'll do
- Lead a global team of 12–15 contact center employees
- Own productivity, cost, quality, service levels and customer satisfaction
- Standardize processes across regions while balancing local requirements
- Transform the center toward higher-value customer problem-solving
- Use automation, analytics and AI to improve service and efficiency
- Develop team capabilities and lead organizational change
Skills
Must have
- Contact center operations
- Process improvement
- Process standardization
- People management
- Customer service operations
- Change management
Nice to have
- Automation
- Analytics
- Artificial intelligence
Tools
Who it's for
- Education
- Bachelor's degree
- Degree
- business administration, operations, industrial engineering, customer experience
- Experience
- 7+ years
- Languages
- english
- Domain
- robotics
About ABB India
ABB India has 40 open roles in Bangalore, at ABB India Corporate Office 'Disha', Peenya. See every ABB India role.
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