Customer experience specialist, Stock Broking
PhonePeBellandur, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
PhonePe operates digital payment, financial services and distribution platforms, including Share.Market for stock broking. This specialist resolves complex customer issues and escalations, coordinates with internal teams, and identifies process improvements.
What you'll do
- Resolve high-interaction customer tickets and L1 escalations
- Manage ticket queues to meet service-level agreements
- Escalate technical dependencies and follow up through resolution
- Identify process improvements using recurring escalation root causes
- Document escalated cases for reporting and compliance
Skills
Must have
- Customer support
- Ticket resolution
- Escalation management
- Root cause analysis
- SLA management
Who it's for
- Education
- Any graduate
- Languages
- english, hindi
- Domain
- stock broking
About PhonePe
PhonePe has 74 open roles in Bangalore, at Salarpuria Softzone, Wing A, Block A. See every PhonePe role.
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