Customer Success Manager
AlmabaseHennur, BangalorePosted 4 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Almabase provides alumni software that helps educational institutions engage alumni and increase fundraising. You will guide customers through onboarding, product adoption, retention health, expansion opportunities, and advocacy.
What you'll do
- Guide customers through onboarding, adoption, retention, and advocacy
- Train customers and conduct product workshops and business reviews
- Monitor customer health and coordinate risk plans with Account Managers
- Identify expansion opportunities and hand qualified interest to Account Managers
- Collect customer insights and share feedback with the product team
- Develop customer case studies, testimonials, and referrals
Skills
Must have
- Customer success
- SAAS
- B2B
- Customer onboarding
- Product adoption
- Account retention
- Upselling
- Cross-selling
- Customer health management
Nice to have
- Experience with us customers
Tools
- Chatgpt
- Perplexity
- Gamma
- Canva
- Zapier AI
- N8n AI
- HubSpot
Who it's for
- Experience
- 1 to 2 years
- Domain
- education saas
About Almabase
Almabase has 1 open role in Bangalore, at Almabase India. See every Almabase role.
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