Customer Success-Manager
InPrime FinservHSR Layout, BangalorePosted 2 months ago
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About the role
InPrime Finserv is an RBI-registered NBFC providing credit solutions to underserved segments of India's informal economy. The Customer Success Manager will modernize contact center operations with AI, automation, CRM, telephony and digital channels.
What you'll do
- Adopt and optimize voice AI and conversational AI for customer service
- Evaluate and implement contact center and telephony technologies
- Improve customer journeys across voice, WhatsApp, SMS and digital channels
- Implement conversation intelligence and AI-powered quality assurance
- Own CRM service workflows, routing, escalations and SLA tracking
- Automate repetitive service processes using CRM, APIs and AI
Skills
Must have
- Contact center operations
- Vendor management
- Customer experience
- Voice AI
- Conversational AI
- Contact center telephony
- CRM workflows
- Process automation
- Conversation intelligence
Tools
- Sms
Who it's for
- Domain
- fintech lending
About InPrime Finserv
InPrime Finserv has 3 open roles in Bangalore, at InPrime Finserv (STK Credit Pvt Ltd). See every InPrime Finserv role.
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