Customer Success Manager - Growth and Retention
RubrikBellandur, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Rubrik provides cyber resilience and AI operations products that secure, monitor, and recover enterprise data and workloads. This role identifies churn risks, coordinates retention actions, and equips renewal teams to address commercial objections.
What you'll do
- Maintain customer risk scoring using health signals, product usage, sentiment, and competitive exposure
- Lead renewal risk reviews and coordinate account-level mitigation plans
- Coach renewal teams on pricing, value, ROI, and competitive objections
- Launch churn-prevention programs and maintain retention playbooks
- Analyze churn trends, save rates, cohorts, and renewal forecasts
- Improve CRM workflows and deliver retention enablement sessions
Skills
Must have
- Customer success
- Account management
- Churn management
- Renewals
- Pricing strategy
- ROI analysis
- Negotiation
- Salesforce
- Customer health scoring
- Retention programs
Nice to have
- Competitive intelligence
- Deal desk
- Program management
- Enablement
- SAAS economics
Who it's for
- Experience
- 8+ years
- Domain
- cybersecurity saas
About Rubrik
Rubrik has 22 open roles in Bangalore, at Embassy TechVillage. See every Rubrik role.
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