Customer Support Manager - Center Of Excellence
GrouponWhitefield, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Groupon connects customers with local experiences and merchants through an online marketplace. This person resolves complex customer escalations, investigates recurring cases, and turns case insights into process improvements.
What you'll do
- Resolve high-stakes executive escalations and address root causes
- Audit flagged and repeat-contact cases
- Recommend and implement policy and process improvements
- Make recovery, mystery-shopping, and callback calls
- Verify promised customer follow-ups
- Manage escalation channels, including social media and overflow queues
Skills
Must have
- Customer support
- Escalation management
- Root cause analysis
- Quality assurance
- Case auditing
- Customer recovery
- Social media support
Nice to have
- Groupon market familiarity
- Case-management systems
Who it's for
- Education
- Bachelor's degree
- Languages
- english
- Domain
- ecommerce
About Groupon
Groupon has 3 open roles in Bangalore, at Groupon Bangalore (Gopalan Global Axis SEZ). See every Groupon role.
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