CX Product Operations Analyst
Ethos LifeBellandur, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Ethos provides a technology platform for consumers, agents and carriers to access life insurance. This analyst investigates product issues, quantifies customer pain points and connects customer-facing teams with product and engineering.
What you'll do
- Triage and investigate product issues using backend tools and data platforms
- Partner with engineers and product managers to scope and resolve bugs
- Quantify and prioritize customer pain points for development sprints
- Communicate product updates and issue resolutions to customer-facing teams
- Represent customer needs during feature development and product launches
Skills
Must have
- SQL
- JavaScript
- Java
- Product issue triage
- Bug prioritization
- Customer journey analysis
Tools
- Datadog
- Fullstory
- Amplitude
- Snowflake
Who it's for
- Education
- Engineering degree
- Degree
- computer science, engineering
- Experience
- 3+ years
- Domain
- life insurance technology
About Ethos Life
Ethos Life has 35 open roles in Bangalore, at Ethos Life Technologies (India) Pvt Ltd. See every Ethos Life role.
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