Customer Operations - Lead
Ethos LifeBellandur, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Ethos provides technology and online services for life insurance consumers, agents, and carriers. The Customer Operations Lead will manage and coach a support team while improving service quality, processes, and performance.
What you'll do
- Manage, coach, and develop Customer Operations Associates
- Set team goals and track performance against service levels
- Schedule coverage across email, chat, SMS, and phone
- Audit customer interactions and improve service quality
- Monitor team metrics and report performance to management
- Maintain team playbooks, knowledge resources, and operating procedures
Skills
Must have
- Customer support
- Team management
- Coaching
- Quality assurance
- Customer service operations
Nice to have
- Life insurance
Tools
Who it's for
- Experience
- 3 to 5 years
- Domain
- life insurance
About Ethos Life
Ethos Life has 35 open roles in Bangalore, at Ethos Life Technologies (India) Pvt Ltd. See every Ethos Life role.
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