Manager, NOC
KaseyaWhitefield, BangalorePosted 3 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kaseya provides IT management and cybersecurity software for managed service providers and internal IT organizations. This manager will lead a 24x7 IT operations team, oversee service performance and escalations, and drive quality and automation improvements.
What you'll do
- Lead, coach, and develop technical operations teams
- Own workload, queue health, SLA compliance, and service quality
- Manage customer escalations and recovery efforts
- Lead root cause analysis and corrective actions
- Drive quality, automation, and continuous improvement initiatives
Skills
Must have
Nice to have
Who it's for
- Experience
- 8+ years
- Domain
- it management and cybersecurity software
About Kaseya
Kaseya has 6 open roles in Bangalore, at Kaseya Bengaluru. See every Kaseya role.
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