Technical Support Engineer
KaseyaWhitefield, BangalorePosted 3 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kaseya provides IT management and cybersecurity software for managed service providers and internal IT organizations. This engineer will troubleshoot customer issues across operating systems, servers, virtualization, storage and networking through chat, phone and ticket channels.
What you'll do
- Provide L1 technical support through chat, phone and tickets
- Troubleshoot Linux, UNIX and Windows operating systems and servers
- Investigate issues using Linux commands, SSH and system logs
- Troubleshoot virtualization, storage, backup and recovery environments
- Diagnose networking issues using protocols, concepts and CLI tools
- Meet internal support KPIs and support customer satisfaction
Skills
Must have
- Customer support
- Linux
- Unix
- Windows
- Virtualization
- Windows server
- Linux commands
- Ssh
- System troubleshooting
- Active directory
Tools
- Putty
- Vmware
- Hyper-v
- Nmap
- Ping
- Ipconfig
- Traceroute
Who it's for
- Domain
- it management and cybersecurity software
About Kaseya
Kaseya has 6 open roles in Bangalore, at Kaseya Bengaluru. See every Kaseya role.
More at Kaseya
Senior · 6+ years
Mid level · 3+ years
Senior · 6+ years
Mid level · 2 to 5 years
Manager · 8+ years
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