NICE CXone Engineer

Capgemini partners with companies to transform and manage their businesses through technology services. The engineer will design NICE CXone contact center workflows, integrate conversational AI, troubleshoot telephony issues, and analyze performance data.

• Design call flows using NICE CXone Studio
• Develop skill-based routing, IVR logic, and omnichannel workflows
• Integrate NLU platforms with IVR and agent assist solutions
• Troubleshoot call quality, latency, and routing issues
• Automate tasks using RESTful APIs and RPA tools
• Analyze call performance data and agent metrics

Experience

4 to 8 years

Domain

contact center software

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