Operations Manager
EquinitiElectronic City, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Equiniti India Operations supports financial services functions, including shareholder, pensions, investment, employee benefits and KYC operations. The Operations Manager leads team leaders and service delivery, develops staff, manages performance and risk, and improves customer care operations.
What you'll do
- Lead team leaders and allocate operational resources
- Coach and develop direct reports to meet performance needs
- Monitor service quality, customer satisfaction and escalations
- Identify process improvements and implement operational changes
- Manage projects, budgets, risks and regulatory compliance
Skills
Must have
- Contact center management
- Financial markets
- Project management
- Process improvement
- Regulatory compliance
- Customer experience management
Who it's for
- Domain
- financial services
About Equiniti
Equiniti has 14 open roles in Bangalore, at Equiniti India. See every Equiniti role.
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