P2P Customer Support Analyst
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About the role
Xylem provides water technology and solutions for utilities, industrial, residential and commercial sectors. You will support global procure-to-pay queries, resolve transaction issues, and help suppliers and internal teams use Coupa and SAP.
What you'll do
- Resolve tickets on requisitions, purchase orders, invoices and payments within SLA
- Investigate invoice discrepancies, blocked invoices and payment issues
- Troubleshoot Coupa and SAP integration issues and escalate as needed
- Assist suppliers with onboarding and invoice submissions through Coupa
- Monitor service KPIs and analyze recurring issues
- Maintain process documentation and support user and supplier training
Skills
Must have
- Accounts payable
- Coupa
- SAP s/4hana
- Procure-to-pay processes
- Invoice resolution
- Supplier onboarding
Nice to have
- Procurement
Tools
- Coupa supplier portal
- Microsoft teams
Who it's for
- Education
- Bachelor's degree
- Degree
- commerce, accounting, finance, languages
- Experience
- 1 to 4 years
- Languages
- english
- Domain
- water technology
About Xylem
Xylem has 8 open roles in Bangalore, at Xylem India (Karle Town Centre). See every Xylem role.
More at Xylem
Lead or staff · 8+ years
Lead or staff · 15+ years
Mid level · 3+ years
Mid level · 2+ years
Entry level · 1 to 3 years
Entry level · Hybrid · 1 to 4 years
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