Regional Head - Program Success

Kidvento Education and Research provides education programs and services. The Regional Head will lead customer success operations, manage program implementation teams, and improve retention and customer outcomes.

• Lead and manage the Customer Success function and its daily operations
• Assign team targets, review KPIs, and monitor employee performance
• Address escalated client issues and coordinate resources for resolution
• Use customer feedback and data to improve operational practices
• Develop strategies to increase retention, product adoption, and account growth
• Identify upsell opportunities and reduce customer churn

Experience

5+ years

Domain

edtech

Kidvento has 7 open roles in Bangalore, at Kidvento Bengaluru Office. See every Kidvento role.