Senior Analyst – Platform Operations
Kapture CXMahadevapura, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kapture CX provides an AI-powered platform for enterprise customer service, sales, collections, and claims workflows. This analyst will monitor platform operations, resolve incidents, automate processes, and report on workflow performance.
What you'll do
- Manage production incidents and drive root cause analysis
- Monitor AI workflows, campaigns, integrations, and platform health
- Configure and monitor outbound campaigns and validate campaign data
- Automate operational workflows and build internal tools with Python and SQL
- Build dashboards for campaign performance, incidents, SLAs, and platform health
- Validate releases and monitor production after deployment
Skills
Must have
- Python
- SQL
- REST APIs
- Production troubleshooting
- Incident management
- Data validation
- Platform monitoring
- Root cause analysis
Nice to have
- Outbound campaign operations
- Telephony systems
- Contact-center technologies
- Automation
- Observability
- Conversational AI
- LLMs
Tools
- Chatgpt
- Claude
- GitHub copilot
Who it's for
- Education
- Engineering degree
- Degree
- computer science, information technology, engineering
- Experience
- 3 to 5 years
- Domain
- ai-powered cx saas
About Kapture CX
Kapture CX has 19 open roles in Bangalore, at Kapture CX Head Office, Brigade Summit. See every Kapture CX role.
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