Senior Support Engineer
Cleo IndiaOld Airport Road, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Cleo provides AI-enabled integration and supply chain orchestration software for businesses. This engineer will lead incident resolution, troubleshoot EDI and transfer issues, oversee support queues, and improve team processes.
What you'll do
- Lead P1/P2 incidents through timely resolution
- Troubleshoot complex EDI, API, and file-transfer issues
- Perform root cause analysis and define preventive actions
- Monitor queue health, ticket backlogs, and SLA adherence
- Coach engineers on troubleshooting and incident handling
- Improve alerting, procedures, and automation opportunities
Skills
Must have
- Edi mapping
- Ansi x12
- Edifact
- Xml
- Flat files
- As2
- Ftp
- Sftp
- Http/s
Nice to have
- B2B edi support
- Cleo products
Who it's for
- Domain
- supply chain software
About Cleo India
Cleo India has 12 open roles in Bangalore, at Cleo Bangalore Center, The Leela Palace. See every Cleo India role.
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