Customer Success Manager
Cleo IndiaOld Airport Road, BangalorePosted 26 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Cleo provides AI-enabled supply chain orchestration software for managing EDI, APIs, applications, and trading partner ecosystems. The Customer Success Manager owns customer accounts, driving adoption, renewals, retention, and measurable value from the platform.
What you'll do
- Own a portfolio of customer accounts and serve as the primary contact
- Build success plans aligned with customer goals and KPIs
- Identify adoption risks, account expansion opportunities, and customer health issues
- Lead customer check-ins, business reviews, and milestone conversations
- Manage renewals from forecasting through negotiation
- Partner with internal teams to resolve issues and drive customer outcomes
Skills
Must have
- Account management
- Customer retention
- Renewal management
- Customer adoption
- Upselling
- Cross-selling
Nice to have
- Net revenue retention
- Gross renewal rate
- Net promoter score
- Account health scoring
Who it's for
- Experience
- 3 to 7 years
- Domain
- supply chain software
About Cleo India
Cleo India has 12 open roles in Bangalore, at Cleo Bangalore Center, The Leela Palace. See every Cleo India role.
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