Service Desk Engineer, Technology

Point72 is a global alternative investment firm that invests across asset classes and geographies. The Service Desk Engineer resolves employee technology issues, manages ITSM tickets, and improves support resources and processes.

• Resolve employee issues across operating systems, applications, devices, and networks
• Log, prioritize, and manage ITSM tickets against service-level agreements
• Escalate complex incidents with diagnostic details and handoff notes
• Maintain knowledge base content and troubleshooting guidance
• Identify automation and self-service improvements
• Participate in shift handovers for 24x7 support coverage

Education

Engineering degree

Degree

computer science

Experience

3+ years

Domain

alternative investments

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