Software Support Engineer - I
Esko (Veralto)Manyata Tech Park, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Esko provides software and hardware for packaging design, print, and related production workflows. This engineer will troubleshoot customer issues with Interactive Applications and guide customers in using them effectively.
What you'll do
- Troubleshoot customer issues across software configuration, use, and integrations
- Own support cases and provide timely customer updates
- Escalate complex issues with technical analysis and supporting evidence
- Guide customers on best practices for Interactive Applications
- Document root causes and resolutions in support systems
- Contribute to knowledge bases and known-issue repositories
Skills
Must have
- Software troubleshooting
- Technical support
- Functional support
- Packaging workflows
- Structural design
- Premedia workflows
Nice to have
- SAAS support
- Enterprise customer workflows
Tools
- Artioscad
- Artpro
- Artpro+
- Packedge
- Plato
- Cape
- Deskpack
- I-cut
- Studio
- Vdp
Who it's for
- Education
- Bachelor's degree
- Degree
- printing technology, structural design
- Experience
- 1+ years
- Domain
- packaging software
About Esko (Veralto)
Esko (Veralto) has 22 open roles in Bangalore, at Esko India Bengaluru. See every Esko (Veralto) role.
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