Staff Technical Support Engineer - Platinum (Prisma Access)

Palo Alto Networks provides cybersecurity products and services, including its Prisma Access SASE platform. You will resolve complex customer issues, troubleshoot network and security configurations, and guide product improvements while mentoring support engineers.

• Resolve complex Prisma Access, GlobalProtect, and cloud-managed service issues
• Troubleshoot routing, connectivity, SD-WAN integrations, and BGP peering
• Analyze packets and logs to produce root cause analyses
• Advise enterprise customers on SASE deployment best practices
• Manage security policies across Prisma environments
• Mentor engineers and create technical documentation and training

Experience

8+ years

Domain

cybersecurity

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