Team Lead 9A
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About the role
Concentrix provides technology-enabled business services focused on customer engagement and business performance. This team lead will supervise call center associates, coach their performance, manage service metrics and drive sales targets.
What you'll do
- Coach direct reports and monitor performance against targets
- Supervise call center associates’ work and attendance
- Address escalated customer calls as needed
- Manage team metrics, retention goals and corrective actions
- Drive sales targets and complete productivity or quality projects
Skills
Must have
- People management
- Performance management
- Coaching
- Sales target management
- Customer support
Nice to have
- Change management
- Conflict resolution
Who it's for
- Education
- Any graduate
- Domain
- business process outsourcing
About Concentrix
Concentrix has 22 open roles in Bangalore, at Concentrix Ecospace Bellandur. See every Concentrix role.
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