Team Leader, Operations
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About the role
Concentrix provides technology-enabled business services focused on customer engagement and business performance. The team leader supervises voice associates, coaches direct reports, monitors performance and attendance, and handles escalated customer calls.
What you'll do
- Supervise day-to-day operations of voice process associates
- Coach direct reports and implement performance improvement plans
- Monitor team performance, work, and attendance
- Ensure service delivery meets contractual KPIs and financial expectations
- Handle escalated customer calls and resolve issues
- Lead team meetings and share process updates
Skills
Must have
- Voice process operations
- Customer support
- Coaching
- Performance management
- Workforce management
- Escalation handling
Who it's for
- Education
- Any graduate
- Experience
- 2 to 4 years
- Domain
- business process outsourcing
About Concentrix
Concentrix has 22 open roles in Bangalore, at Concentrix Ecospace Bellandur. See every Concentrix role.
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