Technical Premium Support Specialist
NexthinkVasanth Nagar, BangalorePosted 21 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Nexthink provides digital employee experience software that helps IT teams monitor, diagnose and resolve issues across employee devices and applications. This specialist will troubleshoot premium customer issues, coordinate resolutions with engineering teams and maintain support knowledge.
What you'll do
- Resolve Level 1 and Level 2 product support tickets
- Reproduce issues and perform troubleshooting and log analysis
- Coordinate escalations and engage engineering teams for resolutions
- Create Jira tickets and follow up with engineering teams
- Maintain and enhance the support knowledge base
- Assess customer deployments for performance and availability
Skills
Must have
- Technical customer support
- Troubleshooting
- Windows
- Macos
- Linux
Nice to have
- SQL
- SAAS troubleshooting
- Cloud technologies
- Microservices
- Kubernetes
- Observability
Who it's for
- Experience
- 5+ years
- Languages
- english
- Domain
- digital employee experience software
About Nexthink
Nexthink has 8 open roles in Bangalore, at Nexthink Bengaluru, Safina Towers. See every Nexthink role.
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