Service Delivery Manager - Offshore
NexthinkVasanth Nagar, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Nexthink provides software that helps IT teams monitor and improve employees’ digital experiences. The Service Delivery Manager coordinates managed-service delivery, guides consultants and partners, and tracks customer outcomes.
What you'll do
- Coordinate managed-service deliverables for MSP partners and their customers
- Guide consultants and partner teams on day-to-day service operations
- Analyze Nexthink data and present customer insights and recommendations
- Align service delivery with customer success plans and agreed goals
- Identify automation opportunities and coordinate custom content development
- Monitor service objectives and escalate risks to delivery
Skills
Must have
- Service delivery management
- Technical consulting
- Data analysis
- Automation
- End user computing
- It operations
- Customer success planning
- Project management
Nice to have
- Nexthink
- SQL
- Xml
- PowerShell
- Power BI
- Data integration
- Itil
- PMP
Tools
- Jira
- Office 365
- Microsoft windows
Who it's for
- Degree
- computer science, computer engineering
- Experience
- 15 to 25 years
- Domain
- digital employee experience software
About Nexthink
Nexthink has 8 open roles in Bangalore, at Nexthink Bengaluru, Safina Towers. See every Nexthink role.
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