Technical Support Engineer
SaviyntMahadevapura, BangalorePosted 5 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Saviynt provides an AI-powered identity platform for governing access to applications, data, and business processes. You will troubleshoot customer incidents, resolve IAM issues, and support service quality through analysis and documentation.
What you'll do
- Troubleshoot customer incidents and system alerts
- Debug and resolve break-fix issues within service levels
- Analyze incidents and identify root causes
- Explain issues and solutions to customers
- Publish knowledge articles and prepare standard operating procedures
- Support IAM and CPAM services with internal teams
Skills
Must have
- Identity and access management
- Identity governance and administration
- SQL
- Scripting
- REST
- Soap
- IAM tool configuration
- Troubleshooting
- Root cause analysis
- Single sign-on integration
Who it's for
- Experience
- 3+ years
- Domain
- identity security
About Saviynt
Saviynt has 15 open roles in Bangalore, at Bagmane World Technology Centre, Amber Building, 7th-9th floor. See every Saviynt role.
More at Saviynt
Lead or staff · 12+ years
Manager · 15+ years
Lead or staff · Hybrid · 12+ years
Mid level · 2+ years
Mid level · 2+ years
Mid level · 3 to 6 years
Senior · 5+ years
Similar roles
All customer support jobs
Hewlett Packard Enterprise · Mid level · Hybrid · 2+ years
Thermo Fisher Scientific · Lead or staff · On-site · 8+ years
Teleperformance · Entry level · On-site · Fresher friendly
Teachmint · Internship · On-site · 0 to 1 years · Fresher friendly