Technical Support Engineer
Veeam SoftwareAshok Nagar, BangalorePosted 27 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Veeam provides data resilience and data security products to organizations worldwide. The Technical Support Engineer will resolve customer issues, improve support processes, and share technical insights with engineering and product teams.
What you'll do
- Diagnose and resolve complex customer technical issues
- Improve SLA performance and support workflows
- Document troubleshooting steps and root cause analyses
- Author and curate knowledge base articles
- Escalate issues and share product feedback with engineering
- Track MTTR, NPS, and CSAT metrics
Skills
Nice to have
- Data security regulations
- Data privacy regulations
Tools
- Zendesk
Who it's for
- Education
- Bachelor's degree
- Degree
- technical field
- Experience
- 7+ years
- Domain
- data security
About Veeam Software
Veeam Software has 6 open roles in Bangalore, at Veeam Software Bengaluru (WeWork Galaxy). See every Veeam Software role.
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