Associate - Customer Delight
Bolt.EarthHSR Layout, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Bolt.Earth operates a peer-to-peer EV charging network and provides charging hardware, software, manufacturing, deployment and services. This associate will resolve customer queries across calls, email and chat, follow up on issues, and help improve support processes.
What you'll do
- Resolve customer queries through calls, email and chat
- Troubleshoot customer issues and provide appropriate resolutions
- Follow up on unresolved cases and coordinate internal closure
- Record customer interactions, complaints and resolutions in support systems
- Identify recurring issues and share feedback with relevant teams
- Maintain FAQs and customer support guides
Skills
Must have
- Customer support
- Troubleshooting
- Complaint handling
- Customer service
Nice to have
- B2C customer support
- Customer support metrics
Tools
- CRM
- Ticketing systems
Who it's for
- Experience
- 0 to 1 years
- Domain
- ev charging
About Bolt.Earth
Bolt.Earth has 7 open roles in Bangalore, at Bolt.Earth registered office and R&D office, HSR Layout. See every Bolt.Earth role.
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