Captain 2

CREW is Swiggy’s travel concierge, combining human assistance with technology for planning and managing trips. You will coordinate live trip plans, assist travelers, and resolve issues with travel partners.

• Build and maintain day-by-day trip itineraries
• Answer traveler queries and provide on-trip assistance
• Coordinate with hotels, guides, transport partners and vendors
• Escalate trip issues with context and potential solutions
• Complete trip follow-ups, closure steps and guide payments
• Use AI tools and flag repetitive tasks for automation

Experience

1 to 5 years

Domain

travel

Swiggy has 42 open roles in Bangalore, at Sumadhura Capitol Towers, Tower 1, 3rd-6th Floor. See every Swiggy role.