Customer Experience Associate
SkydoHSR Layout, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Skydo provides cross-border payment services. The Customer Experience Associate will resolve client inquiries, support issues across channels, and track operational metrics.
What you'll do
- Resolve client inquiries, escalations, and payment issues
- Assist clients by phone, email, and chat
- Collaborate with internal teams to resolve complex issues
- Identify ways to improve client experience and support processes
- Create support documentation and training materials
- Generate daily MIS reports on operational metrics
Skills
Must have
- Customer support
- Issue resolution
- MIS reporting
Tools
- Microsoft office suite
- Ticketing software
- CRM software
Who it's for
- Education
- Bachelor's degree
- Degree
- business administration, finance, engineering
- Experience
- 2 to 4 years
- Languages
- english, hindi
- Domain
- fintech payments
About Skydo
Skydo has 13 open roles in Bangalore, at Skydo Bengaluru, Indiqube Serenity. See every Skydo role.
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