Customer Success Manager (CSM)
LimechatHSR Layout, BangalorePosted 6 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
LimeChat provides conversational commerce software and GenAI agents for brands using WhatsApp and chat. You will manage client accounts, optimise customer journeys and campaigns, and drive measurable outcomes, retention, and expansion.
What you'll do
- Manage a portfolio of client accounts and monitor adoption and account health
- Design strategies to improve client revenue, repeat purchases, support deflection, and customer satisfaction
- Lead business reviews and align on experiments and account roadmaps
- Configure and optimise WhatsApp flows, automation journeys, and campaigns
- Identify account risks and coordinate issue resolution with internal teams
- Support renewals, upsells, and cross-sells by demonstrating client impact
Skills
Must have
- Customer success
- Account management
- Data analysis
- API integrations
Nice to have
- Ecommerce
- Whatsapp marketing
- A/b testing
- Growth experimentation
Tools
- Notion
- Slack
- Google sheets
- Google docs
- Freshdesk
- HubSpot
- Jira
Who it's for
- Experience
- 1 to 3 years
- Domain
- conversational commerce saas
About Limechat
Limechat has 2 open roles in Bangalore, at LimeChat. See every Limechat role.
More at Limechat
Entry level · 1 to 4 years
6 months ago
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