Data Centre Remote Technical Support Engineer (L2)

NTT DATA provides technology and data centre services to clients. This engineer remotely diagnoses and resolves technical incidents, supports service delivery, and coordinates incident recovery.

• Investigate and resolve technical incidents remotely
• Prioritize, document, escalate, and close support tickets
• Monitor service delivery against service level agreements
• Maintain configuration records and protect configuration items
• Coordinate repairs and incident recovery with clients, vendors, and colleagues
• Update knowledge articles and provide clients with service status

Education

Bachelor's degree

Degree

information technology, computing

Domain

data centre services

NTT DATA (NTT Ltd) has 39 open roles in Bangalore, at NTT DATA Global Village Tech Park. See every NTT DATA (NTT Ltd) role.