Product Support Engineer
ConvivaBellandur, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Conviva provides real-time experience analytics for AI agents, apps, and streaming services. You will resolve customer issues, investigate product behavior, coordinate escalations, and automate support operations.
What you'll do
- Manage customer inquiries and escalations through resolution
- Trace product issues to root causes using data and logs
- Analyze product usage and share customer-focused insights
- Coordinate bug reports and issue priorities with Engineering and Product
- Build scripts and internal tools to reduce manual work
- Manage incidents, maintenance windows, release validation, and configuration changes
Skills
Must have
- Technical support
- Product support
- Debugging
- SQL
- Scripting
- JavaScript
- Python
- Incident management
- Release validation
Nice to have
- Streaming video analytics
- App analytics
- AI tools
- Log analysis
- Data pipelines
- Distributed systems
Tools
- Salesforce
- Jira
- Claude
- Cursor
- Copilot
Who it's for
- Education
- Engineering degree
- Degree
- computer science, engineering
- Experience
- 5 to 7 years
- Languages
- english
- Domain
- streaming analytics
About Conviva
Conviva has 7 open roles in Bangalore, at Conviva APAC Pvt Ltd, 77 Town Centre. See every Conviva role.
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