Product Support Manager
ConvivaBellandur, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Conviva provides real-time experience analytics for AI agents, apps, and streaming services. You will lead Bengaluru product support, manage escalations, and improve team operations and technical capability.
What you'll do
- Lead, mentor, and develop a team of Product Support Engineers
- Own customer escalations and end-to-end case management
- Coordinate incident communications, release validation, maintenance windows, and SLA management
- Track team performance metrics and improve support processes
- Build training plans and promote AI tools and workflows
- Partner with Engineering and Product to resolve issues and surface product improvements
Skills
Must have
- Technical support
- Customer escalation management
- Case management
- SQL
- Scripting
- API debugging
- Team management
- SLA management
Nice to have
- Streaming video analytics
- App analytics
- AI tools
- Support automation
Tools
- Salesforce
- Jira
Who it's for
- Education
- Engineering degree
- Degree
- computer science, engineering
- Experience
- 7+ years
- Domain
- streaming analytics
About Conviva
Conviva has 7 open roles in Bangalore, at Conviva APAC Pvt Ltd, 77 Town Centre. See every Conviva role.
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