SDE - Customer Experience (L1)
ZinierOuter Ring Road, BangalorePosted 16 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Zinier provides software that helps companies support and manage deskless frontline workers. You will troubleshoot customer issues across its platform, resolve technical problems, and contribute to support documentation and improvements.
What you'll do
- Monitor and respond to customer issues through tickets, email, and Slack
- Diagnose workflow, API, code, and data issues
- Investigate logs and workflow execution paths to isolate faults
- Manage customer issues end-to-end and escalate when needed
- File production deployment requests and coordinate with internal teams
- Contribute knowledge-base content and implement customer experience improvements
Skills
Tools
- Jira
- Salesforce
Who it's for
- Education
- Bachelor's degree
- Experience
- 2+ years
- Domain
- field service management saas
About Zinier
Zinier has 12 open roles in Bangalore, at Zinier Technologies Pvt Ltd. See every Zinier role.
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