SDE2 - Customer Experience (L2)
ZinierOuter Ring Road, BangalorePosted 16 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Zinier builds technology to help deskless frontline workers and the teams supporting them. You will resolve escalated technical incidents, investigate integrations and data issues, and improve support through mentoring, documentation, and automation.
What you'll do
- Resolve advanced L2 incidents and document root causes
- Investigate JavaScript workflows, JSON configurations, APIs, and database issues
- Analyze observability dashboards and optimize SQL queries
- Mentor L1 engineers on debugging and escalation practices
- Author runbooks and troubleshooting guides
- Contribute to support automation and AI solutions
Skills
Must have
Nice to have
- Java
- Spring Boot
- React
- Itil
- AI automation
Who it's for
- Experience
- 8+ years
- Domain
- field service management saas
About Zinier
Zinier has 12 open roles in Bangalore, at Zinier Technologies Pvt Ltd. See every Zinier role.
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