Senior Associate - User Experience
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About the role
PlatinumRx provides customer support services in a healthcare context. This associate will resolve escalations across channels, manage L2 queries, and improve customer experience processes.
What you'll do
- Resolve customer escalations through calls, email, chat, and social media
- Manage L2 support queries and meet resolution timelines
- Investigate complex customer issues with internal teams
- Monitor customer interactions and identify process improvements
- Maintain CRM records and ensure SLA and quality standards
- Share feedback to improve customer experience processes
Skills
Must have
- Customer support
- Escalation management
- Social media customer support
- SLA management
Nice to have
- CRM
- Ticketing
Who it's for
- Experience
- 2 to 3 years
- Domain
- healthtech
About PlatinumRx
PlatinumRx has 7 open roles in Bangalore, at Affolife Retail Pvt Ltd (PlatinumRx), Hustle Hub Tech Park. See every PlatinumRx role.
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