Team Lead - Customer Success
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About the role
PlatinumRx is hiring for its customer experience team. This team lead will manage escalations, coach team members, monitor service metrics and improve customer support processes.
What you'll do
- Lead and manage the User Experience team
- Handle complex customer escalations across calls, email, chat and social media
- Monitor KPIs, SLAs and quality metrics
- Coach team members and conduct performance reviews
- Improve support processes and service quality
Skills
Must have
- Customer support
- Customer escalations
- Social media customer support
- CRM tools
- Sales ability
Tools
Who it's for
- Experience
- 2 to 4 years
About PlatinumRx
PlatinumRx has 7 open roles in Bangalore, at Affolife Retail Pvt Ltd (PlatinumRx), Hustle Hub Tech Park. See every PlatinumRx role.
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