Senior Customer Success Manager
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About the role
LinkedIn Talent Solutions helps organizations with talent acquisition through LinkedIn products. The Senior Customer Success Manager will guide customer onboarding, product adoption, and success planning while helping clients realize value from their investment.
What you'll do
- Drive customer product adoption and reduce churn risk
- Build measurable success plans with customers and conduct operational reviews
- Identify low utilization and provide recommendations to improve engagement
- Analyze engagement metrics to identify education and onboarding needs
- Advise customers on mapping LinkedIn solutions to their workflows
- Share customer insights with the Product team
Skills
Must have
- Customer success
- Account management
- Project management
- Change management
- Customer onboarding
- Product adoption
- Customer education
- Data analysis
Nice to have
- Recruiting
- Talent management
- Discovery
- Business acumen
Tools
- Dynamics
- Microsoft office
- Outlook
- Excel
- Word
- Powerpoint
Who it's for
- Experience
- 7+ years
- Domain
- hr tech
About LinkedIn
LinkedIn has 32 open roles in Bangalore, at LinkedIn India, Bengaluru. See every LinkedIn role.
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