Senior Director, AI Strategy & Support Innovation
SprinklrOld Airport Road, BangalorePosted 19 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Sprinklr provides an AI-native platform for enterprise customer experience across social, marketing, advertising, customer feedback, and contact center services. This leader will set the Support AI strategy and govern, execute, and measure initiatives that improve customer outcomes and operational efficiency.
What you'll do
- Define the multi-year AI strategy and roadmap for Support
- Identify and prioritize AI opportunities and investments
- Own the Support AI portfolio and drive execution and adoption
- Establish KPIs, dashboards, ROI models, and investment analyses
- Create governance frameworks for responsible AI deployment
Skills
Must have
Nice to have
- Generative AI
- Conversational AI
- Intelligent case routing
- Knowledge intelligence
- Workflow automation
- Digital self-service
- Agent assist
- Responsible AI
Who it's for
- Education
- Bachelor's degree
- Experience
- 10+ years
- Domain
- enterprise saas customer experience
About Sprinklr
Sprinklr has 13 open roles in Bangalore, at Sprinklr Bangalore. See every Sprinklr role.
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