Lead Platinum Support Account Manager

Sprinklr provides an AI-native platform for enterprises to manage customer experiences across service, social, marketing and insights. This person will support HDFC operations by analysing issues, assessing customer-specific workflows and coordinating resolution across teams.

• Learn Sprinklr platform capabilities and HDFC-specific configurations
• Analyse issues across standard functionality and customer implementations
• Perform functional testing, root cause analysis and impact assessments
• Coordinate issue resolution with Product, Engineering, Support and Customer Success
• Maintain documentation and knowledge repositories
• Document customer updates, handoffs and escalation requests

Domain

b2b saas customer experience management

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