Lead Platinum Support Account Manager
SprinklrOld Airport Road, BangalorePosted 25 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Sprinklr provides an AI-native platform for enterprises to manage customer experience across social, marketing, contact center and other channels. The Platinum Support Account Manager resolves complex customer issues, configures contact center solutions and coordinates escalations and service delivery.
What you'll do
- Advocate for customer needs when escalating product issues
- Resolve configuration and implementation issues without engineering intervention
- Review support cases and trends with customer contacts
- Coordinate escalated issue resolution with customers and engineering
- Monitor case resolution times and adherence to service-level agreements
- Configure Sprinklr solutions and recommend improvements based on customer needs
Skills
Must have
- Customer support
- Account management
- Contact center integration
- Voip
- Sip
- Groovy
- JavaScript
- TCP/IP
- Rtp
Tools
- Genesys engage
- Amazon connect
- Cisco webex contact center
- Ringcentral
- Salesforce service cloud
- Wireshark
- Microsoft teams
Who it's for
- Education
- Bachelor's degree
- Experience
- 2+ years
- Languages
- english
- Domain
- b2b saas customer experience
About Sprinklr
Sprinklr has 13 open roles in Bangalore, at Sprinklr Bangalore. See every Sprinklr role.
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