Support Platform Administrator

Sprinklr provides an AI-native platform for unified customer experience management across customer-facing teams. The administrator will configure and maintain support-platform workflows, integrations, reporting, access controls, and automation.

• Manage platform users, roles, and permissions
• Configure queues, workflows, routing logic, and ticket macros
• Monitor platform health and resolve configuration issues
• Enable dashboards and reporting for support operations
• Manage API integrations, webhooks, and certificates
• Improve support efficiency through automation and AI features

Education

Bachelor's degree

Degree

information technology, computer science, business

Experience

6 to 8 years

Domain

b2b saas customer experience

Sprinklr has 13 open roles in Bangalore, at Sprinklr Bangalore. See every Sprinklr role.