Helpdesk Analyst

Sprinklr provides an AI-native enterprise platform for managing customer experiences across channels. The Helpdesk Analyst will support office and global users, manage devices and IT systems, and provide audiovisual support for meetings and events.

• Provide onsite and global IT support to employees
• Set up laptops, accounts, and devices for new hires
• Troubleshoot macOS, Windows, office software, and hardware issues
• Support conference rooms, audiovisual equipment, and events
• Maintain support records, user guides, and knowledge articles
• Coordinate offboarding, asset returns, and system access revocation

Experience

2 to 4 years

Domain

enterprise saas

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