Senior Escalation Engineering (ThousandEyes)
CiscoOuter Ring Road, BangalorePosted 16 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
ThousandEyes provides digital experience assurance using cloud, internet and enterprise network telemetry. This engineer leads complex customer investigations, coordinates escalations, and develops automation and reusable guidance to improve resolutions.
What you'll do
- Lead complex customer investigations across support channels
- Analyze logs, network data and product behavior to identify causes
- Coordinate escalations with Engineering and Product
- Create scripts, automation and reusable documentation
- Mentor engineers and represent Customer Engineering in reviews and customer meetings
Skills
Must have
- Technical support
- Network troubleshooting
- Cloud services troubleshooting
- SAAS troubleshooting
- Incident investigation
- DNS
- Http
- Https
- TCP/IP
- Routing
Nice to have
Who it's for
- Education
- Bachelor's degree
- Degree
- computer science, engineering, information technology
- Experience
- 12+ years
- Domain
- network monitoring
About Cisco
Cisco has 173 open roles in Bangalore, at Cisco Bangalore Campus (Cessna Business Park). See every Cisco role.
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