Senior Technical Support Engineer
KongWhitefield, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kong builds an API and AI connectivity platform for managing and securing API and AI traffic. You will investigate customer issues, troubleshoot Kong products, and share product feedback and technical guidance.
What you'll do
- Investigate complex customer issues in production and pre-production environments
- Troubleshoot issues with customers through calls and email
- Help customers implement Kong API Gateway and AI Gateway products
- Create knowledge articles to explain product use cases
- Share product performance and customer feedback with engineering and product teams
- Mentor support teammates and contribute to team improvement projects
Skills
Must have
- REST APIs
- Coding
- Docker
- Kubernetes
- Http
- Customer support
- Technical troubleshooting
Tools
- Docker swarm
Who it's for
- Experience
- 3+ years
- Domain
- api infrastructure
About Kong
Kong has 8 open roles in Bangalore, at Table Space Towers. See every Kong role.
More at Kong
Senior · 5+ years
Senior · 5+ years
Senior · 5+ years
Mid level · 3+ years
Entry level · Hybrid · 1+ years
Mid level · 4 to 6 years
Lead or staff · 8+ years
Similar roles
All customer support jobs
Hewlett Packard Enterprise · Mid level · Hybrid · 2+ years
Thermo Fisher Scientific · Lead or staff · On-site · 8+ years
Teleperformance · Entry level · On-site · Fresher friendly
Teachmint · Internship · On-site · 0 to 1 years · Fresher friendly