Support Analyst II
Amtech SoftwareHebbal, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Amtech provides enterprise software for packaging, printing, and manufacturing businesses. This analyst will troubleshoot and configure customer applications, databases, reports, integrations, and Windows environments.
What you'll do
- Own customer support cases through diagnosis and resolution
- Troubleshoot application, database, reporting, integration, and infrastructure issues
- Investigate data and modify queries to identify root causes
- Support scheduling workflows, storefront implementations, and integrations
- Troubleshoot Windows servers, services, and application environments
- Create troubleshooting guides, knowledge base articles, and procedures
Skills
Must have
- Application support
- Technical troubleshooting
- Database troubleshooting
- Windows server administration
- Network troubleshooting
- Log analysis
- Application debugging
- Reporting solutions
- Print production workflows
Nice to have
- ERP platforms
- Crystal reports
- Data warehousing
- Business intelligence
- Power BI
- Estimating
- Costing
- Production planning
Tools
- Label traxx
- Batched
- Siteline
Who it's for
- Experience
- 2 to 4 years
- Languages
- english
- Domain
- manufacturing software
About Amtech Software
Amtech Software has 14 open roles in Bangalore, at Amtech Software India Pvt Ltd, Embassy Manyata. See every Amtech Software role.
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