Support Specialist (Tech and customer support)
EasyshipMG Road, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Easyship provides shipping software and APIs that help eCommerce merchants manage courier selection, fulfilment, and cross-border shipping. This specialist will support customers across chat, email, and phone while resolving technical and delivery issues with internal teams and courier partners.
What you'll do
- Support customers through live chat, email, and phone
- Resolve delivery and technical issues with courier partners and vendors
- Collect and relay customer feedback to internal teams
- Build trusted relationships with customers
- Identify opportunities to improve support processes
Skills
Must have
- Customer support
- Technical troubleshooting
- Ticket management
Nice to have
- International shipping
- Customs
- Logistics
Tools
- Zendesk
- Intercom
- Freshdesk
- Google workspace
- Microsoft office
Who it's for
- Experience
- 2+ years
- Domain
- ecommerce logistics
About Easyship
Easyship has 6 open roles in Bangalore, at Urban Vault MG Road 14 (coworking). See every Easyship role.
More at Easyship
Senior · On-site · 5+ years
Mid level · On-site · 2+ years
Mid level · On-site · 3+ years
Senior · On-site · 7+ years
Mid level · On-site · 4+ years
Similar roles
All customer support jobs
Hewlett Packard Enterprise · Mid level · Hybrid · 2+ years
Thermo Fisher Scientific · Lead or staff · On-site · 8+ years
Teleperformance · Entry level · On-site · Fresher friendly
Teachmint · Internship · On-site · 0 to 1 years · Fresher friendly