Customer Success Manager - Growth
EasyshipMG Road, BangalorePosted 12 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Easyship provides multi-carrier shipping software for global ecommerce brands. You will manage customer onboarding, adoption, technical questions, account health, renewals and growth across a portfolio.
What you'll do
- Own success plans for a portfolio of around 100 customers
- Onboard customers to the dashboard, integrations, couriers and shipping rules
- Resolve questions about APIs, webhooks and integrations
- Monitor account health and address churn risks
- Lead upsell conversations, renewals and customer business reviews
- Build AI-assisted workflows and create customer-facing guides
Skills
Must have
- Customer success
- Technical support
- REST API
- Webhooks
- API authentication
- Oauth 2.0
- Account management
- Upselling
- Renewals
- Ai-assisted workflows
Nice to have
- Logistics
- Ecommerce
- SQL
- Python
- JavaScript
- Mcp
Tools
- Claude
- Bigquery
- Postman
- Shopify
- HubSpot
- Zendesk
Who it's for
- Experience
- 5+ years
- Languages
- english
- Domain
- logistics ecommerce software
About Easyship
Easyship has 6 open roles in Bangalore, at Urban Vault MG Road 14 (coworking). See every Easyship role.
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