Senior Customer Success Manager
EasyshipMG Road, BangalorePosted 17 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Easyship provides shipping software and APIs that help eCommerce merchants compare couriers and manage fulfilment and cross-border shipping. You will manage strategic customer accounts, drive adoption and renewals, and identify expansion opportunities.
What you'll do
- Manage onboarding, adoption, renewals, and growth across high-value accounts
- Advise enterprise clients and align Easyship solutions with their goals
- Conduct success reviews, track account health, and mitigate churn risks
- Identify upsell and renewal opportunities with Sales
- Coordinate with Support, Operations, and Product to resolve customer challenges
- Improve customer processes and gather reviews, case studies, and referrals
Skills
Must have
- Customer success
- Account management
- Customer onboarding
- Customer retention
- Upselling
- Renewals
- Account health management
Who it's for
- Experience
- 3+ years
- Domain
- ecommerce shipping software
About Easyship
Easyship has 6 open roles in Bangalore, at Urban Vault MG Road 14 (coworking). See every Easyship role.
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